What should you do with the superbill at checkout?

• A. Keep with the patient file
• B. Hand it to the front desk
• C. Discard
• D. Scan into system

Answer: (B)

Handing the superbill to the front desk at checkout is the correct move because that team is responsible for patient billing and coordinating with insurance. The superbill lists the services provided, the CPT/diagnosis codes, and the charges, all of which the front desk uses to verify what the patient owes, process payments, and initiate claim submission. If you keep it with the patient file or discard it, important billing information could be lost or missed, delaying reimbursement and creating confusion. Scanning into the system is a common step, but it’s typically done after the front desk receives the document so it can be entered into the billing workflow accurately. So, handing it to the front desk ensures it enters the proper process promptly and correctly.